Mass Market Retail Banking
Mass Market Retail Banking requires a change in how the bank designs and delivers products and services to mass-market, low-banked and un-banked customers. The use and take-up of traditional banking services (deposits, term deposits, savings and investments) remains low in emerging markets. As a result, for low and un-banked customers cash is still King. However, the new focus on transactional revenue in low-value, high volume electronic transactions makes this segment an exciting new opportunity.
What has changed?
Changing demographics, education and wealth distribution has been driven in recent years by the dramatic fall in the costs of technology and stellar advances in Mobile & Digital Innovation. It appears to have awakened new interest from major banking players. They now see the opportunities in new and fast-growth markets, recently suggested by new Solveworx research.
There is a definite requirement for Transactional banking in the provision of person-to-person payments, domestic and international remittances, pre-paid purchases, and payment mechanisms. It represents a great opportunity to engage customers and build a sustainable, profitable business, with services crafted and priced to market requirements.
Modern banks realise that Innovation and Digital matters. However, nearly two decades after the introduction of Branchless Banking and Remote Banking Technology, many banks are still struggling to take advantage of the benefits. They still look to derive the value in Branchless Banking Networks.
The use and take-up of traditional banking services (deposits, term deposits, savings and investments) remains low in emerging markets for low and un-banked customers. Cash is still King, but this does not show a lack opportunities in Mass Market Retail Banking, far from it.
- What financial retail banking products and services your customers need and want
- How to differentiate the bank in a competitive market
- Mobile money services: case study equity bank vs. Mpesa
- How to capture retail banking market share and revenue
- How to compete with networks and managing complex relationships
- Building low-cost, scalable footprint, presence and networks
- How to build out distribution networks for mobile and branchless banking
- How to develop capacity, capability, products, services and the IP (Intellectual Property) within your bank.
Digital Innovation and Transformation Strategy in Emerging Markets
Retail Banking Trends and Strategies
Retail Banking Products and Solutions
The Three Critical Factors that drive Mass Market Banking
Challenges before the Retail Banking Industry, Lessons & Case Studies
Case Studies and Examples from Successful Banks
What Banks can learn from Mobile Network Operators
Banking Products and Services
Retail Banking Pricing & Perceptions
What we have to do to get there
Improving Retail Banking Customer Experience
Managing Growing Customer Numbers, Dormancy, Churn and Abandonment
Access Channels
- Branches
- Mobile Banking
- ATM's
- POS
- Agents
Retail Banking Products & Value Added Services:
- Account, Pre-Paid Cards and Digital Wallets
- Prepaid Transactional Services
Bank Support Services through Call Centres and Internal Staff Capability
Managing the Distribution Network for Mobile & Branchless Banking
Customizing and Designing your Retail Banking Strategy for an Emergent Market ' Case Studies from Equity Bank & First National Bank - sub-Saharan Africa banks
Retail Banking Products and Services, and Mobile Payment Technology Innovations for Emerging Markets
How to provide the kind of Financial Services that our Customers need and want
Capture Market Share & Revenue on a low-cost scalable base
Building out the Retail Banking Distribution Network for Mobile & Branchless Banking
Growing the Banks' Footprint & Presence at low-cost
Solving the "Cash-in-Cash-Out" conundrum
< Solving critical cash-handling, liquidity and security issues >
- Heads of Retail, Business, Operations & Marketing
- Retail Distribution Leaders & Operational Risk
- Project, Marketing, Innovation & Technology Practitioners
- Technology and Digital Innovation Leaders, Managers & Practitioners
The Presence & Future Of Mass Market Retail Banking
The Pillars Of Mass Market Retail Banking
Banking Customer Experience: How To Speak To Customers
Build Out Bank Support Services
Day 2: CUSTOMIZING AND DESIGNING THE BRANCHLESS BANK & AGENT BANKING MODEL
The Banking Customer Experience: Lead, Guide And Educate
How To Get There: Best Practices And Lessons
Develop Capacity, Capability, Products, Services And Ip Within The Bank
Managing Complex Relationships
CLASS | GROUP TRAINING | |
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Live Interaction | |
Course Manual and Materials | |
Multi-Day Sessions | |
Course Certificate | |
♿ | Friendly (please advise on booking) |
ONLINE TRAINING | |
Course Manual and Materials* | |
Lecture Videos 'On-Demand'* | |
Reminders and In-Class assistant* | |
Course Certificate | |
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Digital Innovation
The current wave of Digital Banking Innovation, that has emerged in the past 2 years has changed the face of banking, & competition from non-bank providers has changed retail banking forever