Leadership & Transformation in Retail Banking MasterClass

Leadership and Digital Transformation are the two hottest *new* management skills in Banking, Regulated Financial Services and Fintechs today. That’s because todays leaders must successfully navigate many challenges.

Leadership is key for modern banks to keep ahead of the challenges of business transformation and change. These include keeping up with new entrants, staying abreast of market demands and providing the right kind of leadership.  This makes it a highly sought-after skill.

What is Leadership and Digital Transformation?

Simply put, Digital Leadership is the ability to work with all the assets at the business’ disposal, using modern technologies to get things done. It is about being able to innovate and transform the way the business responds to challenges and opportunities, using digital technologies that are incredibly quick to build, launch and scale. The goal is to match leadership to the speed, scale and sophistication of business today.

Today’s Digital leaders are required to navigate the seismic shifts in behaviour, economy and society created by Digital, Mobile, Social Networks, and Big Data. They must reimagine a future and shape new business models while managing people through change. Ultimately, this can transform a business and lead a winning digital strategy

What to do?

Successful leadership is about recognising the key to translating those fundamental shifts into business impacts at Industry, Organisation and Individual level. While uncovering personal and professional success in this endeavour means learning entirely new languages, attitudes and mind-sets to help ease change into new Digital Environments.

“Think differently, act and react differently, and embrace a unique mind-set, by uncovering opportunities, investing in talent and ideas, forging partnerships, while navigating complex changes through large, complex organisations”

In the same way that leaders used business tools like balance sheets to interpret and discern trends in business, modern leadership demands creativity and lateral thinking with a deep insight and understanding into the role technology is going to impact the business strategy of the company.

The course is designed for Digital leaders who are required to navigate the seismic shifts in customer demands, organisation behaviour and social norms created by Digital, Mobile, Social Networks, and Big Data; and to help reimagine a future and shape new business models while managing people through change. The course uses Case Studies, Best practise and examples from banks around the world, who have built successful business cases in Banking. The masterclass covers

  • How the pandemic has changed staff and customer behaviours and how to respond?
  • How to leverage Organisational strengths, drive Digital Transformation & make change happen
  • How People, Influence & Change and not organisational hierarchy is the key to change
  • Re-imagining the customer journey to deliver value & meet customer needs
  • Achieving excellence in Service, Channel, and Experience delivery
  • Case studies, Latest Technology Innovations and Digital Banking trends
  • Digital Banking Trends from around the globe and how Digital is changing customer behaviour
  • The Fintechs transforming the customer experience in Financial Services
  • The importance of Disruptive Technology in the race to provide value to end users
  • Do FinTech’s pose a threat to Banks, how banks & Financial Institutions respond
  • Alternative lending & challenger businesses (remittances etc)
  • How Banks collaborate, partner or build in-house with FinTech’s
  • The Drive to Digital and what’s important to your Technology Innovation Strategy
  • Understand your organisations capabilities & resources to deal with the Digital Transformation Journey
  • Reduce waste and get maximum value from your Investment, borrowing techniques from startups and innovators
  • The impact of digital on customer behaviours
  • Insight into strategies for optimising, de-risking & streamlining Digital Innovation

Leadership & Transformation in Retail Banking MasterClass

QI & QII 2023 Booking Now Open!

“Having the right, digital-savvy leaders in place”

Mckinsey | Management Consultancy firm,