Why attend the Digital Innovation and Transformation in Banking MasterClass?

At its heart, the Digital Transformation Masterclass sets out how to connect ‘People’, ‘Process’, ’Technology’ and Organisational Change,  and the ability to work with the assets at the business’ disposal, using modern Business Tools and Methods, to get things done.

The Course draws on extensive Case Studies from Organisations and Banks who have managed to achieve Service, Channel, and Customer Experience excellence, and is designed to help delegates draw on innovative responses to challenges and opportunities using digital technologies that are quick to build, launch and scale, by using techniques to match the speed, scale and sophistication of business today.

• The “Second Wave” of Digital Disruption is here – How ChatGPT and Artificial Intelligence will change the face of Banking
• Managing change and Disruptive Technology in the race to provide value to end users
• The impact of digital on customer behaviour
• How to leverage Organisational strengths, drive Digital Transformation & make change happen
• How People, Influence & Change and not organisational hierarchy is the key to change
• Re-imagining the customer journey to deliver value & meet customer needs
• Achieving excellence in Service, Channel, and Experience delivery
• Case studies, Latest Technology Innovations and Digital Banking trends
• Digital Banking Trends from around the globe and how Digital is changing customer behaviour
• The Fintechs transforming the customer experience in Financial Services
• The importance of Disruptive Technology in the race to provide value to end users
• Do FinTech’s pose a threat to Banks, how banks & Financial Institutions respond
• Alternative lending & challenger businesses (remittances etc)
• How Banks collaborate, partner or build in-house with FinTech’s
• The Drive to Digital and what’s important to your Technology Innovation Strategy
• Understand your organisations capabilities & resources to deal with the Digital Transformation Journey
• Reduce waste and get maximum value from your Investment, borrowing techniques from startups and innovators
• The impact of digital on customer behaviours
• Insight into strategies for optimising, de-risking & streamlining Digital Innovation

The objective of the Leadership & Transformation in Retail Banking MasterClass is to introduce you to the latest trends in shaping Retail Banking today, and to prepare for tomorrow with the skills and tools  you need TODAY to further your career!

• Why “Second Wave” of Digital Disruption has already arrived and the impact of ChatGPT and AI on Banking
• Managing change and Disruptive Technology in the race to provide value to end users
• Why Innovation matters
• Preparing for the latest Technology Innovations and Digital trends
• Why Digital Trends from around the globe matter to you
• How digital is changing behaviours and how to respond?
• Transforming the customer experience, and what you should do about it?
• How to deal with Disruptive Technology in the race to provide value to end users
• What threats and challenges does alternative lending & challenger businesses present to banks?
• Should banks collaborate, partner or build in-house with FinTech’s. What you should do
• The Drive to Digital and what to watch out for when formulating your Technology Innovation Strategy & Priorities
• Understand your organization‘s capabilities & resources to deal with the Digital Transformation Journey
• Reduce waste and get maximum value out of your Digital Innovation Investment, using start-ups’ and venture capitalist investors’ techniques
• Understand the impact of digital on customer behaviours, and preparing the business to Re-imagine the customer journey to deliver value & meet customer needs
• How to achieve excellence in service, channel, and experience deliveryWhat are the major Retail trends and why do they matter?
• Strategies for optimising, de-risking & streamlining Digital Innovation
• Learn to leverage historical strengths, drive digital transformation & make change happen
• Invaluable Case studies, the real-world, & experience learning.

The course is designed for people across the Bank whose roles require them to navigate the seismic shifts in customer demands, organisation behaviour and social norms created by Digital, Mobile, Social Networks, and Big Data; and to help them reimagine a future and shape new business models while managing people through change.

While there are no specific pre-requisites to attend the Digital Innovation in Banking Masterclass.  It is ideally suited for those currently in these roles or preparing for roles including;

•  The ‘C’ suite: CEOs, CIOs, CTOs, COOs, CFOs, CMOs
•  Executives, Directors, VP’s, and EVP’s
•  Innovation Experts, ProjectManagers and SME’s
•  VP’s, and EVP’s of Banks andFinancial Institutions
•  Retail and Electronic Business Unit Heads, Leaders and Managers
•  Strategy, Risk, HR Executives and Managers
•  Digital/Mobile Executives and Directors

PREPARING for ‘POST-INNOVATION’ PARADIGM
Module 1 (55 Minutes)
the TECHNOLOGY, INNOVATIONS and TRENDS FUELLING Disruption
Module 2 (55 Minutes)
the Second Wave of Disruption – AI, Robotics and Automation
Module 3 (55 Minutes)
the REVOLUTION in PAYMENTS & FINANCIAL SERVICES
Module 4 (55 Minutes)
COMPETITION, CO-OPERATION or COLLABORATION?
Module 5 (55 Minutes)
the CUSTOMER JOURNEY in BANKING
Module 6 (55 Minutes)
BALANCING RISK, COMPLIANCE and Innovation
Module 7 (55 Minutes)
Institutionalising Creative Thinking and Getting Stuff Done
Module 8 (55 Minutes)
the IMPACT of DIGITAL CULTURES on WORK, PEOPLE & PLACES
Module 9 (55 Minutes)
DEVELOPING and BUILDING ORGANISATIONAL CAPABILITY
Module 10 (55 Minutes)
LENDING MOTIVATION to EVERYONE’S DIGITAL KNOWLEDGE
Module 11 (55 Minutes)
the INSPIRATIONAL DIGITAL ‘LEADER’
Module 12 (55 Minutes)