The Digital Innovation in Banking Masterclass
The Digital Innovation in Banking Masterclass is designed for leaders, Specialists and Managers. Through the course, they will learn how Digital has the blurred the boundaries between Lifestyle, Product and Providers. This creates numerous challenges, but it has also changed customer expectations forever. Digital Banking Training provides the kind of real-world insights that help Banks switch from ‘Bank Platform’ to ‘Strategic Partner’.
The biggest challenge for business professionals today is knowing how to re-imagine Technology as a business tool. They must learn to embrace Technology as a key driver for Change, Innovation & Transformation. The combination of the best talent, great ideas and a willingness to adapt are key to success in this new environment. Banks are very much front and centre in the competition for customers, market-share and mind-share.
The Business of Banking
The actual ‘Business of Banking’ and what banking actually entails (as opposed to what people think it entails), is so much more than just ‘cards, payments and wallets’, That idea is often derived from a very narrow understanding of what Banks actually do, highlighted in this Digital Banking Training Course.
The Digital Innovation in Banking Masterclass aims to give delegates a comprehensive understanding of Digital Innovation in Banking. The course outlines how different priorities and perspectives stack up across the organisation. From there, it moves to explaining how these priorities impact the nature and pace of Transformation.
It is designed to highlight why it is so important for banks to bridge the gap between ‘Product’, ‘Business’ and ‘Technology’. It explains how to put your new skills to use and overcome resistance to change using techniques designed to influence others. Through this approach Transformation becomes part of the bank culture, everyone’s responsibility.
The Digital Innovation in Banking Masterclass aims to give delegates the complete 360º perspective of Digital Innovation in Banking. The course outlines how different priorities and perspectives stack up across the organisation, and how these impact the nature and pace of Transformation.
It is designed to highlight why it is so important for banks to bridge the gap between 'Product', 'Business' and ‘Technology', and how to put your new skills to use and overcome resistance to change using techniques designed to influence others, and making Transformation everyones responsibility.
The Course has three GOALS
- ONE - Provide banking professionals with the insights required to re-imagine the bank’s role in the world of Digital Banking. This includes understanding why the ‘Art of the Possible’ is so important when it comes to leading Digital Transformation and Innovation. Each session is accompanied by real-world examples, lessons and case studies from banks from around the world
- TWO - Show how the convergence of financial and lifestyle services brought about by digital technology has blurred the boundaries between Industries, Products and Service Providers. The sessions draw on extensive examples and case-studies of what successful banks are doing do (and also what they have learned not to do), from real-world experience.
- THREE - Illustrate some of the practical tools, steps and practises to engage different parts of the business and how to influence and bring others along the journey. This is accomplished through
The Digital Innovation in Banking MasterClass course introduces delegates to the latest trends in shaping Retail Banking today and get the important ideas and skills that will help you remain relevant and grow in your career.
What the Course Covers
- How COVID-19 & social-distancing will affect Customer relationships & engagement
- How to leverage Organisational strengths to drive Digital Transformation & make change happen
- Re-imagining the customer journey to deliver value & meet customer needs
- Achieving excellence in Service, Channel, and Experience delivery
- Case studies, Latest Technology Innovations and Digital Banking trends
- Digital Banking Trends from around the globe and how Digital is changing customer behaviour
- The Fintechs transforming the customer experience in Financial Services
- The importance of Disruptive Technology in the race to provide value to end users
- Do FinTech’s pose a threat to Banks, how banks & Financial Institutions respond
- Alternative lending & challenger businesses (remittances etc)
- How Banks collaborate, partner or build in-house with FinTech’s
- The Drive to Digital and what's important to your Technology Innovation Strategy
- Understand your organisations capabilities & resources to deal with the Digital Transformation Journey
- Reduce waste and get maximum value from your Investment, with techniques from start-ups’
- The impact of digital on customer behaviours
- Insight into strategies for optimising, de-risking & streamlining Digital Innovation
There are no specific pre-requisites to attend the Digital Innovation in Banking Masterclass. The course assumes delegates have an understanding of broad banking principles and practise, and are reasonably familiar with the main functions and concepts of Retail Banking; and, have either previously or currently worked in a leadership role in Banking; or are preparing for such a role in the future.
The course is suited for those currently in these roles or preparing for roles including;
- Retail Banking Leaders & departmental heads, Digital & Electronic Channel Managers
- Retail & Electronic Banking leaders, Digital, Mobile Heads & Leaders
- Strategy, Risk, HR Executives & Managers, who wish to gain an insight into this topic
Recent Delegate roles have included...
- The 'C' suite: CEOs, CIOs, CTOs, COOs, CFOs, CMOs
- Executives, Directors, VP's, and EVP's
- Technology (I.T) Leaders, Innovation Experts, Project Managers & SME's
- Innovation Experts, ProjectManagers and SME's
- VP's, and EVP's of Banks and Financial Institutions
- Retail and Electronic Banking Business Unit Heads, Leaders and Managers
- Strategy, Risk, HR Executives and Managers
- Digital/Mobile Executives and Directors
Due to the Covid-19/Corona Pandemic, this Training Course is now delivered in 12 modules, each of 55 minutes long, 4 times a week over 3 weeks. It is delivered entirely ON-LINE. Check out the 'AGENDA' tab for the upcoming date and the ONLINE page for more details. This course is still the complete, live hosted Classroom learning experience, re-created & hosted by experienced expert Course Directors now available online
- How our understanding of Transformation continues to evolve
- Fighting ‘Fake Transformation’ - Cost reduction, Patch or Change
- How do Banks remain relevant in a highly competitive and fast-moving world?
- The Customer Journey in Banking – delivering a seamless experience
- The digital customer journey. How to achieve excellence in experience delivery
- Organic Transformation - Proving the concept of Transformation
- Inspiring other people, to imagine and implement a new future
- hat is Agile Banking, what does it mean and where to begin?
- How to Apply Design Thinking: Part I, Designing New products or services
- How to Apply Design Thinking: Part II, Building a business case for Innovation
- Covid-19 - Preparing for the future & the ‘New Normal’
COURSE FEATURES ✔ | |
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LIVE, EXPERT-LED COURSES | |
MANUAL & MATERIALS* | |
LECTURE VIDEOS 'ON-DEMAND'* | |
REMINDERS & IN-CLASS HELP* | |
COURSE CERTIFICATE | |
♿ | FRIENDLY (PLEASE ADVISE ON BOOKING) |
YOU WILL NEED ✘ | |
INTERNET (2mb/s or faster recommended) | |
WEB BROWSER | |
MICROPHONE | |
HEADPHONES/SPEAKER | |
WEBCAM | |
UPCOMING COURSES | |
Check Agenda for latest courses | |
7:00 GMT/London | 9:00 CAIRO/CAT | 11:00 Dubai/UAE | 12:30 Mumbai/IST | 15:00 Singapore/SGT | |
Twelve (12) MODULES over three (3) weeks | |
Four (4) X Weekly (Mon, Tues, Wed, Thurs) | |
Check Agenda for latest courses | |
Read our TERMS & CONDITIONS |
Digital Innovation & Leadership in Banking MasterClass | ONLINE
January - March 2021 Dates now available
Financial institutions must be able to deliver an easy to navigate, a seamless digital platform that goes far beyond a miniaturized online banking offering – Jim Marous | Digital Banking Thought Leader
