Digital Banking Masterclass – updated, and ready for 2024
Digital Innovation in Banking is a complex and multi-faceted process. It requires a deep understanding of the financial, regulatory, economic and technical environment within which banks operate. It also requires a strong understanding of customer preferences, needs and expectations. The Digital Banking Masterclass is designed to provide delegates with the theoretical and practical knowledge needed to understand and navigate this environment.
Digital Innovation in Banking Masterclass provides a deep dive into the digital banking landscape, including the key players, trends, technologies and customer behaviour. It will demonstrate how to harness the power of digital to create a competitive edge and drive innovation.
This ultimately drives Improved customer experience, Increased efficiency and cost savings, Enhanced security and fraud prevention, Better data management and understanding of what's happening in the business and increased speed and agility
Designed for leaders, Specialists and Managers
The course also looks at how digital innovations can be used to increase customer engagement and loyalty, and how to measure the impact of these initiatives. The Digital Banking Masterclass also looks at how to create the right environment for digital innovation to thrive, how to build a data-driven organisation and how to use AI and Machine Learning to create a more personalised banking experience.
Attendees will also benefit from an in-depth look at the customer journey, as well as the latest innovations in digital banking such as Open Banking, Artificial Intelligence and Blockchain. The Digital Innovation in Banking Masterclass will provide attendees with the practical tools and strategies they need to deliver a superior customer experience.
Financial institutions must be able to deliver an easy to navigate, a seamless digital platform that goes far beyond a miniaturized online banking offering – Jim Marous | Digital Banking Thought Leader
Topics covered include:
- Digital Banking Landscape
- Digital Banking Trends & Technologies
- Customer Journey Mapping
- Open Banking & Fintechs
- AI & Chatbots, including Chat GPT
- Data Security & Regulation
- Blockchain & Cryptocurrency
- Digital Transformation Strategies
Learning Outcomes:
- Understand the challenges Banks are currently facing in terms of Transformation
- Understanding of key Digital Innovation in Banking concepts and steps to remain relevant
- Analyze the customer journey from the Bank’s perspective, and understand how to deliver a seamless experience.
- Demonstrate how to apply Design Thinking to create new products and services and build a business case for innovation.
- Develop an understanding of Agile Banking and how to implement it in the Bank.
- Explore the impact of Covid-19 and how to prepare for the ‘New Normal’.
The course is suited for those currently in these roles or preparing for roles including;
There are no specific pre-requisites to attend the Digital Innovation in Banking Masterclass. The course assumes delegates have an understanding of broad banking principles and practise, and are reasonably familiar with the main functions and concepts of Retail Banking; and, have either previously or currently worked in a leadership role in Banking; or are preparing for such a role in the future.
- Retail Banking Leaders & Departmental heads, Digital & Electronic Channel Managers
- Project Managers, Specialists and Business Unit leaders and Heads
- Retail & Electronic Banking leaders, Digital, Mobile Heads & Leaders
- Strategy, Risk, HR Executives & Managers, who wish to gain an insight into this topic
Recent Delegate roles have included...
- The 'C' suite: CEOs, CIOs, CTOs, COOs, CFOs, CMOs
- Executives, Directors, VP's, and EVP's
- Technology (I.T) Leaders, Innovation Experts, Project Managers & SME's
- Innovation Experts, ProjectManagers and SME's
- VP's, and EVP's of Banks and Financial Institutions
- Retail and Electronic Banking Business Unit Heads, Leaders and Managers
- Strategy, Risk, HR Executives and Managers
- Digital/Mobile Executives and Directors
What the Course Covers
The Digital Innovation in Banking MasterClass course introduces delegates to the latest trends in shaping Retail Banking today and get the important ideas and skills that will help you remain relevant and grow in your career.
- How the pandemic and social-distancing has changed customer behaviours and impacted relationships & engagement
- How to leverage Organisational strengths to drive Digital Transformation & make change happen
- Re-imagining the customer journey to deliver value & meet customer needs
- Achieving excellence in Service, Channel, and Experience delivery
- Case studies, Latest Technology Innovations and Digital Banking trends
- Digital Banking Trends from around the globe and how Digital is changing customer behaviour
- The Fintechs transforming the customer experience in Financial Services
- The importance of Disruptive Technology in the race to provide value to end users
- Do FinTech’s pose a threat to Banks, how banks & Financial Institutions respond
- Alternative lending & challenger businesses (remittances etc)
- How Banks collaborate, partner or build in-house with FinTech’s
- The Drive to Digital and what's important to your Technology Innovation Strategy
- Understand your organisations capabilities & resources to deal with the Digital Transformation Journey
- Reduce waste and get maximum value from your Investment, with techniques from start-ups’
- The impact of digital on customer behaviours
- Insight into strategies for optimising, de-risking & streamlining Digital Innovation
| CLASS | GROUP TRAINING | |
|---|---|
| Live Interaction | |
| Course Manual and Materials | |
| Multi-Day Sessions | |
| Course Certificate | |
| ♿ | Friendly (please advise on booking) |
| ONLINE TRAINING | |
| Course Manual and Materials* | |
| Lecture Videos 'On-Demand'* | |
| Reminders and In-Class assistant* | |
| Course Certificate | |
| Read our TERMS & CONDITIONS APPLY | |
